FAQ

Just download the “OORDY Driver” app from either the Android Play Store or Apple App Store. Register as a driver by supplying your contact information and uploading your photo and other necessary driving documents for verification.

Join for FREE and use until 30/11/2024 for FREE while we promote the app with customers. 

Absolutely! We don’t impose any commission on fares or levy charges for individual trips. Our income model is based on fixed subscription fees, which are always kept minimal and affordable. This approach ensures that everyone using our app can consider driving as a potential career, not just a temporary gig.

Please refer to the Price section for all our subscription options to find the one that suits you best.

Yes! Sign up for a FREE Trial to use the app at no cost until 31/12/2024.

This trial period is designed to ease the subscription fee burden while we’re still building our user base. We are working hard to promote the OORDY app and attract more customers.

Our subscription model features low and affordable fees, designed not just to attract clients and customers but to ensure accessibility for everyone. While there may be slight adjustments in the future, we guarantee that any changes will not be substantial.

We are committed to keeping drivers’ subscription fees as low as possible. The current fees will remain unchanged at least until December 31, 2025. After this date, the fees will be reviewed, but we promise to strive to keep them affordable.

All payments from drivers are exclusively processed via credit cards.  Payments to drivers are made on a weekly basis, transferred directly to their designated bank accounts.

Customers have the option to pay drivers directly by cash or through credit card via the OORDY app. Payments to drivers are issued weekly.

You have the flexibility to switch between plans as needed, without incurring any additional fees.

You can update only from the mobile app for “Oordy Driver”

To update your account information, tap your profile picture. You can update your name and profile picture here. 

• Have a smartphone, mobile number and email address

• Be an Australian citizen or permanent resident or otherwise have the right to work in Australia

• Have held an unrestricted Australian driver licence for at least 12 months

• Have an ABN and be GST-registered

• Hold a Driver Authority of Type BHTX, TAXI or LIMO

• Be listed as the insured driver on the insurance

• Complete the mandatory driver training

Vehicle Requirements in QLD

Vehicles must meet the state government’s requirements and must be in great condition, free of any damage and decals. The vehicle must:

• be no more than 15 years

• have a minimum of 4 doors

• seat a minimum of 4 passengers

• seat a maximum of 6 passengers

• not be an ex-taxi

• pass an inspection in the past 12 months

  *Exempt for new vehicle registered within 12 months

• be covered by a third-party or comprehensive insurance

• hold a Booked Hired Service License (BHSL)

Click this for more details

OTHER STATES COMING SOON

Fares are calculated as follows:

• Base Fare: A flat rate charged once the rider enters the car and the trip starts.
• Distance Fare: A rate charged based on the distance traveled.
• Minimum fare trips less than 5 km.
  
• GST/Other Relevant Taxes

Other charges may include:

– Tolls
– State Government Transport Levy
– Cancellation Fees

If a rider makes a mess or damages your vehicle, preventing you from accepting further trip requests, you can request a Cleaning Fee to help cover the cost of cleaning. However, if the rider has a valid reason to dispute this fee, you may not receive the Cleaning Fee.

To request a Cleaning Fee, please contact Customer Support and provide the following information:

– Trip details
– Location and description of the mess
– Photos of the mess/damage (taken from multiple angles)
– A photo of the cleaning receipt from a professional cleaning company (must be provided within 7 days and include a valid ABN)

Once we receive all the required information, we will assess the severity of the mess/damage based on the following criteria:

• Level 1: $20 – Inside the vehicle, small amounts of liquid such as coffee, grease from food, other drinks (excluding water), sand, or dirt on floor mats.
• Level 2: $21 – $40 – Outside the vehicle, significant mess such as bodily fluids (e.g., vomit), paint, or extensively sticky/staining liquid messes (excluding water), gum, and other sticky materials requiring an exterior car wash.
• Level 3: $41 – $80 – Inside the vehicle, significant liquid messes including coffee, greasy food, drinks (excluding water), or gum and other sticky materials requiring steam cleaning and special products.
• Level 4: $81 – $150 – Inside the vehicle, extensive liquid and smelly messes including bodily fluids (e.g., vomit/blood) requiring detailed and/or steam cleaning, as well as airing and/or drying for long periods.

Important:

– The amounts listed above represent the maximum amounts that can apply.
– The Cleaning Fee amount will be based on the provided information and determined according to our cleaning fee policy. This amount may differ from the cost of professional cleaning.
– We will review your trip history to confirm that you were unable to continue accepting trip requests due to the mess/damage.
– If the rider disputes the fee or if you request multiple Cleaning Fees, we will carefully review the situation. Attempting to obtain a Cleaning Fee fraudulently is against our Anti-Fraud Policy and may result in account suspension or deactivation.

Cancellation fees are fixed at $5 for both parties.

If the customer cancels the ride 5 minutes after accepting it, their credit card will be charged $5. 

If the driver cancels the ride 5 minutes after accepting it, before arriving to the pick up location, their credit card will be charged $5. If the driver cancels 5 minutes after arriving at the pick up location, with no sign of customers, no cancellation fee is charged. The customer will be charged $5 minus transaction fee by payment gateway, with subject to a review, driver gets the $5. 

This feature is designed to fairly compensate drivers affected by cancellations.

Please note that 100% of all cancellation fees, minus transaction fee by payment gateway, go directly to the affected drivers.

Repeated cancellations will incur a penalty and possible lock out from the app for a period of time/days.

Signage requirements differ across states and territories, and drivers must comply with the regulations specific to their area of operation.

To assist drivers with these obligations, Oordy provides the QLD TMR pre-approved Oordy logo signage image to be downloaded and printed at your own convenience.

The retroreflective signs are square and at least 146mm x 146mm in size. Drivers can request additional signs at no cost by contacting us directly.

Please note: Drivers are responsible for ensuring that Oordy signs are properly displayed according to local regulations. Failure to comply with these requirements may result in penalties from local authorities, and Oordy will not indemnify drivers for any penalties incurred due to non-compliance.

Drivers should review the relevant sections below for specific requirements and check this section regularly, as Oordy may update these guidelines to reflect legislative and regulatory changes. For the latest regulatory information, please refer to the QLD TMR website.

Drivers must also remove all Oordy signage from their vehicle when not using it to provide transportation services via the Oordy app.

Most states and territories require signs indicating the vehicle is being used for passenger services, and penalties may apply for non-compliance.

Download Here

To upload or update your documents, tap the menu, select Settings, and then click Change Document.

Please note: The documents required for registering with Oordy vary depending on the state regulations of the state you are registering in.